Which technique should the project manager use to resolve this issue?

During project execution a project team member resigned and a new junior member joined the team To smooth the transition the project manager assigned a senior project team member to transfer knowledge and support the junior team member. The project manager subsequently received feedback from the senior team member saying that the junior member submitted a poor-quality deliverable and should be removed from the team However the project manager checked that deliverable and found it met quality requirements

Which technique should the project manager use to resolve this issue?

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