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12/11/2022 7:55 am
A case type for voiceover requests includes two tasks: Edit Script and Record Script. Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?
- A . Create two new work queues, one for editors and one for actors.
- B . Create one new work queue and split the tasks by type.
- C . Create one work group for both personas and route to the work group.
- D . Create two new work groups in Dev Studio that reference one work queue.
Suggested Answer: A