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22/07/2022 12:24 pm
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
- A . When the Triage stage starts
- B . When the Process ticket step completes
- C . When the Enter Ticket Details step completes
- D . When the Process ticket step starts
Suggested Answer: D