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17/10/2022 7:23 am
A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
- A . Route the assignment to the correct work queue by using an authority matrix.
- B . Route the assignment to the correct work queue based on business logic.
- C . Route the assignment to a specific underwriter based on business logic.
- D . Route the assignment to the correct work queue by using a reporting structure.
Suggested Answer: B