Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
First post and replies | Last post by Galen, 2 years ago
Which statement about change management is CORRECT?
First post and replies | Last post by Philip, 2 years ago
What is recommended by the guiding principle ‘progress iteratively with feedback’?
First post and replies | Last post by Jacques, 2 years ago
What are the MOST important skills required by service desk staff?
First post and replies | Last post by Ali, 2 years ago
Which dimension includes activities and workflows?
First post and replies | Last post by Harris, 2 years ago
What is defined as any component that needs to be managed in order to deliver an IT service?
First post and replies | Last post by Rashad, 2 years ago
Which is a key requirement for a successful service level agreement (SLA)?
First post and replies | Last post by Isreal, 2 years ago
Which guiding principle helps to ensure that better information is available for decision making?
First post and replies | Last post by Arden, 2 years ago
Which dimension includes the knowledge needed for the management of services?
First post and replies | Last post by Rolando, 2 years ago
Why should incidents be prioritized?
First post and replies | Last post by Isaiah, 2 years ago
Which practice is the responsibility of everyone in the organization?
First post and replies | Last post by Giovanni, 2 years ago
What is the reason for using a balanced bundle of service metrics?
First post and replies | Last post by Esteban, 2 years ago
Which is NOT a key focus of the 'information and technology' dimension?
First post and replies | Last post by Eldridge, 2 years ago
Only in specific stakeholder relationships where the principle is relevant
First post and replies | Last post by Esteban, 2 years ago
When should the effectiveness of a problem workaround be assessed?
First post and replies | Last post by Guillermo, 2 years ago
Which dimension includes a workflow management system?
First post and replies | Last post by Jacques, 2 years ago
What is the primary focus of business capacity management?
First post and replies | Last post by Guillermo, 2 years ago
What is described by the service value system?
First post and replies | Last post by Galen, 2 years ago
What can a service remove from the consumer and impose on the consumer?
First post and replies | Last post by Dante, 2 years ago
Which is a key consideration for the guiding principle 'keep it simple and practical'?
First post and replies | Last post by Mauro, 2 years ago