Which processes are responsible for the regular review of underpinning contracts?
First post and replies | Last post by Guillermo, 2 years ago
When should the effectiveness of a problem workaround be assessed?
First post and replies | Last post by Orval, 2 years ago
What three elements make up the Service Portfolio?
First post and replies | Last post by Brain, 2 years ago
Which practice updates information relating to symptoms and business impact?
First post and replies | Last post by Ezequiel, 2 years ago
Which of the following can be used to access service desks?
First post and replies | Last post by Isreal, 2 years ago
How does categorization of incidents assist the 'incident management' practice?
First post and replies | Last post by Rocky, 2 years ago
Which guiding principle recommends collecting data before deciding what can be re-used?
First post and replies | Last post by Mario, 2 years ago
Which is included in the purpose of the ‘service level management’ practice?
First post and replies | Last post by Octavio, 2 years ago
What are the three phases of 'problem management'?
First post and replies | Last post by Guillermo, 2 years ago
Which practice provides support for managing feedback, compliments and complaints from users?
First post and replies | Last post by Jacques, 2 years ago
Which practice would help a user gain access to an application that they need to use?
First post and replies | Last post by Carrol, 2 years ago
Which term describes the functionality offered by a service?
First post and replies | Last post by Carrol, 2 years ago
Which guiding principle recommends coordinating all dimensions of service management?
First post and replies | Last post by Philip, 2 years ago
Which is handled as a service request?
First post and replies | Last post by Colton, 2 years ago
Which gives a user access to a system?
First post and replies | Last post by Arden, 2 years ago
How should this be logged and managed?
First post and replies | Last post by Wilber, 2 years ago
Which of the following is an example of workaround?
First post and replies | Last post by Jacques, 2 years ago
What should a release policy include?
First post and replies | Last post by Marshall, 2 years ago
Which is NOT a key focus of the 'information and technology' dimension?
First post and replies | Last post by Cletus, 2 years ago
What is used to link activities within the service value chain?
First post and replies | Last post by Coy, 2 years ago
Which practice recommends using tools for collaboration and the automated matching of symptoms?
First post and replies | Last post by Man, 2 years ago