Which ITIL concept describes governance?
First post and replies | Last post by Rashad, 2 years ago
It should be based on the objectives of the organization
First post and replies | Last post by Cletus, 2 years ago
Which statement about the ‘four Ps’ of service design is CORRECT?
First post and replies | Last post by Dante, 2 years ago
When should a change request be submitted to resolve a problem?
First post and replies | Last post by Antwan, 2 years ago
Which describes a set of defined steps for implementing improvements?
First post and replies | Last post by Rashad, 2 years ago
Which dimension considers how knowledge assets should be protected?
First post and replies | Last post by Colton, 2 years ago
What is typically needed to assign complex incidents to support groups?
First post and replies | Last post by Mario, 2 years ago
What is the purpose of the ‘deployment management’ practice?
First post and replies | Last post by Harris, 2 years ago
Which stakeholders co-create value in a service relationship?
First post and replies | Last post by Man, 2 years ago
What is a recommendation of the ‘focus on value’ guiding principle?
First post and replies | Last post by Harris, 2 years ago
What is the expected outcome from using a service value chain?
First post and replies | Last post by Gonzalo, 2 years ago
Which practice identifies metrics that reflect the customer's experience of a service?
First post and replies | Last post by Gonzalo, 2 years ago
Which service level metrics are BEST for measuring user experience?
First post and replies | Last post by Carrol, 2 years ago
Which is NOT a component of the service value system?
First post and replies | Last post by Ezequiel, 2 years ago
Which statement about change authorization is CORRECT?
First post and replies | Last post by Morgan, 2 years ago
Which is NOT a key focus of the 'information and technology' dimension?
First post and replies | Last post by Rashad, 2 years ago
Which term relates to service levels aligned with the needs of service consumers?
First post and replies | Last post by Philip, 2 years ago
Which activity captures the demand for incident resolution and service requests?
First post and replies | Last post by Zachariah, 2 years ago
Which practice establishes a channel between the service provider and its users?
First post and replies | Last post by Morgan, 2 years ago
Which dimension of service management considers governance, management, and communication?
First post and replies | Last post by Chi, 2 years ago