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What defines customer success?

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What defines customer success?

  • A . the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.
  • B . a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.
  • C . the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.
  • D . the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

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Suggested Answer: C


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