820-605

Which scenario represents a use case expand opportunity?

First post and replies  | Last post by Jacques, 2 years ago

Which action should be taken when new company leadership is forcing a competitor’s solution?

First post and replies  | Last post by Rashad, 2 years ago

From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

First post and replies  | Last post by Orval, 2 years ago

Which two opportunities can lead to advocacy?

First post and replies  | Last post by Thurman, 2 years ago

Which Key Performance Indicators contribute to customer value achievements?

First post and replies  | Last post by Octavio, 2 years ago

Which two activities support Customer Success planning? (Choose two.)

First post and replies  | Last post by Thurman, 2 years ago

Which initial action does a Customer Success Manager take?

First post and replies  | Last post by Zachariah, 2 years ago

Which element evaluates a customer outcome?

First post and replies  | Last post by Carrol, 2 years ago

What is a financial implication of churn?

First post and replies  | Last post by Antwan, 2 years ago

On which two objectives should communication with customer executives focus? (Choose two)

First post and replies  | Last post by Carrol, 2 years ago

How are operating expenses (OpEx) different from capital expenses (CapEx)?

First post and replies  | Last post by Ezequiel, 2 years ago

What is a business adoption barrier?

First post and replies  | Last post by Esteban, 2 years ago

Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

First post and replies  | Last post by Ernest, 2 years ago

What is the first step of the mitigation plan?

First post and replies  | Last post by Chuck, 2 years ago

Which Customer Success activity is critical from the supplier perspective?

First post and replies  | Last post by Arden, 2 years ago

Which course of action is the best to help you prepare for the first customer introduction meeting?

First post and replies  | Last post by Guillermo, 2 years ago

What is a consideration in evaluating readiness for adoption?

First post and replies  | Last post by Gonzalo, 2 years ago

What is the order of the key elements of process improvement for Customer Success?

First post and replies  | Last post by Nathaniel, 2 years ago

How can this issue be avoided?

First post and replies  | Last post by Ezequiel, 2 years ago

In which stage is the customer?

First post and replies  | Last post by Harris, 2 years ago

Which reports are critical to the success of the meeting?

First post and replies  | Last post by Lewis, 2 years ago

Which definition of a use case is true?

First post and replies  | Last post by Cletus, 2 years ago

Which steps with the Project and Operations teams ensure a successful adoption?

First post and replies  | Last post by Coy, 2 years ago

What defines a use case?

First post and replies  | Last post by Ezequiel, 2 years ago

Which perspectives are covered in a balanced scorecard?

First post and replies  | Last post by Wilber, 2 years ago

Which two activities must the Customer Success Manager initiate to mitigate this risk?

First post and replies  | Last post by Rashad, 2 years ago

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

First post and replies  | Last post by Galen, 2 years ago

Which action must be taken by Customer Success Manager?

First post and replies  | Last post by Rueben, 2 years ago

What is a lagging indicator of the customer achieving the value proposition?

First post and replies  | Last post by Esteban, 2 years ago

What is the customer success objective of a Quarterly Success Review?

First post and replies  | Last post by Chas, 2 years ago