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What is the first step a Customer Success Manager should take to identify why the solution was purchased?

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(@mcgruenathaniel)
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What is the first step a Customer Success Manager should take to identify why the solution was purchased?

  • A . Review the bill of materials
  • B . Evaluate the Customer Success Plan
  • C . Collaborate with the sales team.
  • D . Engage with the customer

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Suggested Answer: B

   
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