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Topic starter
18/08/2022 3:32 am
A survey is sent to a customer via email.
How do you configure a solution to ensure the email includes the case ID for the survey?
- A . Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
- B . Call a data transform to copy the case ID from pyWorkPage to the email.
- C . Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
- D . Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
Suggested Answer: D