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A supplier is working with a buyer who represents a large percentage of his business. Without this particular buyer, the supplier would likely go out of business. There has been a dispute in the last invoice which the buyer is not happy about .
What technique should the supplier use when talking to the buyer about this?
- A . Competing- the supplier needs to earn more money as they are struggling financially
B. Avoiding- the supplier should avoid talking with the buyer as this may result in conflict
C. Accommodating- the supplier should show a large degree of co-cooperativeness as the buyer is important to their survival
D. Accepting C the supplier should accept that conflict should sometimes occur in buyer:
supplier relationships and work hard to avoid them
Suggested Answer: C
Explanation:
The correct answer is ‘accommodating’. This QUESTION NO: is based on the Thomas-Kilmann Conflict model on p.87. This comes up quite a bit in the exam. It is comprised of 5 techniques for dealing with conflict; competing, collaborating, compromising, avoiding and accommodating. In this instance, the supplier should have a high degree of co-cooperativeness and a low degree of assertiveness as the long-term relationship is very important- more important than the outcome of the disputed invoice.
Explanation:
The correct answer is ‘accommodating’. This QUESTION NO: is based on the Thomas-Kilmann Conflict model on p.87. This comes up quite a bit in the exam. It is comprised of 5 techniques for dealing with conflict; competing, collaborating, compromising, avoiding and accommodating. In this instance, the supplier should have a high degree of co-cooperativeness and a low degree of assertiveness as the long-term relationship is very important- more important than the outcome of the disputed invoice.
Posted : 04/12/2022 9:30 am