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Topic starter
28/05/2022 12:52 am
Which is a purpose of the 'service desk' practice?
- A . To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
- B . To capture demand for incident resolution and service requests
- C . To set clear business-based targets for service performance
- D . To maximize the number of successful IT changes by ensuring risks are properly assessed
Suggested Answer: B