ITILFND_V4

What is defined as a change of state that has significate for the management of an IT service?

First post and replies  | Last post by nguy1tie, 1 year ago

Which does the ITIL service value system discourage?

First post and replies  | Last post by Octavio, 2 years ago

How does a service consumer contribute to the reduction of disk?

First post and replies  | Last post by Rayford, 2 years ago

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

First post and replies  | Last post by Jacques, 2 years ago

Which describes the utility of a service?

First post and replies  | Last post by Carrol, 2 years ago

What is the PRIMARY use of a change schedule?

First post and replies  | Last post by Chi, 2 years ago

Which is one of the five aspects of service design?

First post and replies  | Last post by Chi, 2 years ago

Which helps to streamline the fulfilment of service requests?

First post and replies  | Last post by Gonzalo, 2 years ago

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

First post and replies  | Last post by Galen, 2 years ago

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

First post and replies  | Last post by Rashad, 2 years ago

What includes governance as a component?

First post and replies  | Last post by Ezequiel, 2 years ago

Policies for approvals

First post and replies  | Last post by Rashad, 2 years ago

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

First post and replies  | Last post by Dante, 2 years ago

Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

First post and replies  | Last post by Philip, 2 years ago

Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

First post and replies  | Last post by Rolando, 2 years ago

What must always be done before an activity is automated?

First post and replies  | Last post by Zachariah, 2 years ago

What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

First post and replies  | Last post by Guillermo, 2 years ago

Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

First post and replies  | Last post by Antwan, 2 years ago

Which practice owns and manages issues, queries and requests from users?

First post and replies  | Last post by Rocky, 2 years ago

Which is intended to help an organization adopt and adapt ITIL guidance?

First post and replies  | Last post by Ezequiel, 2 years ago

What is required by all service desk staff?

First post and replies  | Last post by Vicente, 2 years ago

Which practice makes new services available for use?

First post and replies  | Last post by Gonzalo, 2 years ago

Which guiding principle considers the importance of customer loyalty?

First post and replies  | Last post by Harris, 2 years ago

Change authorization and schedule

First post and replies  | Last post by Chuck, 2 years ago

What is the starting point for optimization?

First post and replies  | Last post by Mauro, 2 years ago

Which is NOT a key focus of the 'information and technology' dimension?

First post and replies  | Last post by Gonzalo, 2 years ago

replaced?

First post and replies  | Last post by Ezequiel, 2 years ago

What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

First post and replies  | Last post by Rocky, 2 years ago

Which ITIL concept describes governance?

First post and replies  | Last post by Lewis, 2 years ago

What MAIN factors are considered to assess the priority of an incident?

First post and replies  | Last post by Galen, 2 years ago