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Topic starter
27/05/2022 8:01 pm
Which is a purpose of the ‘service desk’ practice?
- A . To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- B . To be the entry point and single point of contact for the service provider with all of its users
- C . To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
- D . To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
Suggested Answer: B