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Which helps to manage an incident when it is unclear which support team should be working on the incident?

ITILFND_V4

Last Post by Lewis 2 years ago

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(@rickielewis)

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Topic starter 06/07/2022 5:40 am

Which helps to manage an incident when it is unclear which support team should be working on the incident?

A . Disaster recovery plans
B . Swarming
C . Target resolution times
D . Self-help

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Suggested Answer: B

Explanation:

Reference: https://www.bmc.com/blogs/itil-incident-management/

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