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What should be done to determine the appropriate metrics for measuring a new service?

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 Man
(@shortinoman)
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What should be done to determine the appropriate metrics for measuring a new service?

  • A . Measuring the performance over the first six months, and basing a solution on the results
  • B . Asking customers to provide numerical targets that meet their needs
  • C . Using operational data to provide detailed service reports
  • D . Asking customers open questions to establish their requirements

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Suggested Answer: C

   
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