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06/06/2022 11:43 pm
What is the purpose of the ‘problem management’ practice?
- A . To protect the information needed by the organization to conduct its business
- B . To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
- C . To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services
- D . To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Suggested Answer: B