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Topic starter
10/05/2022 2:12 am
What is the purpose of the ‘incident management’ practice?
- A . To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- B . To capture demand for incident resolution and service requests
- C . To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
- D . To support the agreed service quality by effective handling of all agreed user-initiated service requests
Suggested Answer: A