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Topic starter
18/05/2022 9:36 am
What is a service?
- A . A possible event that could cause harm or loss, or make it more difficult to achieve objectives
- B . A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
- C . A tangible or intangible deliverable of an activity
- D . Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings
Suggested Answer: B
Explanation:
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/
Explanation:
Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/