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Agents and managers cannot create knowledge articles from Community questions.
Vicente, 1 year ago
58
1
No replies
What one of the following is optional when creating a Catalog workflow?
Marshall, 1 year ago
117
1
No replies
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
Vicente, 1 year ago
159
1
No replies
What should be emphasized when designing solutions? (Choose three.)
Morgan, 1 year ago
157
1
No replies
In the Customer Service Management space, what does the term asset management mean?
Rueben, 1 year ago
63
1
No replies
What criteria are utilized in auto-assignment of work order tasks? (Choose three.)
Gonzalo, 1 year ago
136
1
No replies
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two)
Ernest, 1 year ago
72
1
No replies
What one of the following is optional when creating a Catalog workflow?
Galen, 1 year ago
60
1
No replies
The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)
Ernest, 1 year ago
92
1
No replies
What do blue circles in the timeline of a case form represent?
Wilber, 1 year ago
105
1
No replies
Which of the following are true regarding the Community Portal application? (Choose two.)
Philip, 1 year ago
108
1
No replies
What are some benefits that Knowledge Product Entitlement provide? (Choose three.)
Guillermo, 1 year ago
64
1
No replies
What is required to synchronize fields from a parent to a child case(s)?
Mauro, 2 years ago
146
1
No replies
What are the conditions that matching rules are based on? (Choose two.)
Zachariah, 2 years ago
67
1
No replies
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
Guillermo, 2 years ago
175
1
No replies
Predictive Intelligence supports which of the following decisions?
Galen, 2 years ago
137
1
No replies
Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)
Lloyd, 2 years ago
291
1
No replies
Information about a customer’s service contract is found in Knowledge.
Colton, 2 years ago
273
1
No replies
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