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What is required to synchronize fields from a parent to a child case(s)?
- A . The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
B. Major Issue Management needs to be installed and certain properties enabled
C. No action required, this is a standard Customer Service Management feature
D. The role of sn_customerservice.customer_case_manager must be assigned
Suggested Answer: C
Posted : 29/10/2022 11:51 am