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CIS-FSM

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Esteban, 1 year ago
221
1
No replies
How many outbound email accounts are supported in Customer Service Management?
Theo, 1 year ago
196
1
No replies
How are dispatch groups that can be selected from work order tasks filtered?
Man, 1 year ago
84
1
No replies
What are features of Customer Service Management? (Choose four.)
Cletus, 1 year ago
98
1
No replies
Which of the following roles cannot update a consumer’s record?
Chuck, 1 year ago
186
1
No replies
What are the Forum User Types? (Choose three.)
Carrol, 1 year ago
92
1
No replies
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
Zachariah, 1 year ago
72
1
No replies
What are the characteristics of Knowledge Categories?
Harris, 1 year ago
80
1
No replies
How many active OpenFrame configurations can you have on an instance?
Octavio, 1 year ago
70
1
No replies
Which of the following is a condition for matching rules?
Chas, 1 year ago
73
1
No replies
If only one user reports a content for moderation, the content will be hidden.
Rueben, 1 year ago
85
1
No replies
Major Issue Management uses which one of the following capabilities?
Philip, 1 year ago
77
1
No replies
When can work order tasks be dispatched?
Rocky, 1 year ago
89
1
No replies
What is the purpose of a Catalog Item variable?
Theo, 1 year ago
84
1
No replies
What role does the Engagement Manager play before the Workshop? (Choose two.)
Galen, 1 year ago
84
1
No replies
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
Lloyd, 1 year ago
89
1
No replies
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.)
Guillermo, 1 year ago
67
1
No replies
Information in the Case Field ‘Contact’ is copied to which Incident Field?
Tuan, 1 year ago
213
1
No replies
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?
Dante, 1 year ago
134
1
No replies
What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
Guillermo, 1 year ago
189
1
No replies
What are common types of application record data that are imported during a CSM data migration?
Arden, 1 year ago
84
1
No replies
What are the conditions that matching rules are based on? (Choose two.)
Lloyd, 1 year ago
90
1
No replies
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
Wilber, 1 year ago
65
1
No replies
Which social media channels are NOT available out-of-box?
Rolando, 1 year ago
92
1
No replies
What are common types of application record data that are imported during a CSM data migration?
Lloyd, 1 year ago
99
1
No replies
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
Mario, 1 year ago
72
1
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Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
Eldridge, 1 year ago
74
1
No replies
Predictive Intelligence improves Case management by:
Galen, 1 year ago
64
1
No replies
What role does the Engagement Manager play before the Workshop? (Choose two.)
Vicente, 1 year ago
63
1
No replies
From what places in SN can an agent create a case? (Choose three.)
Gonzalo, 1 year ago
64
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No replies
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