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Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
- A . Brainstorming and prototyping
B. Observation and interviewing
C. focus groups and workshops
Suggested Answer: A
Posted : 19/01/2023 9:59 pm