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The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
- A . Journey Map
B. Heat Map
C. Process Map
Suggested Answer: C
Posted : 14/02/2023 2:11 am