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14/06/2022 2:50 pm
Which action should a Customer Success Manager take when the product utilization score is not improving?
- A . Conduct customer interviews to understand current adoption barriers and develop a solution plan.
- B . Engage the sales team to upsell the solution and offer options and product diversity to the customer.
- C . Review the support case history to identify product quality or customer education issues.
- D . Contact the product operations team to review the telemetry and offer insights to the customer.
Suggested Answer: A