Notifications
Clear all
Topic starter
17/09/2022 9:29 pm
Which of the following should be put in place when negotiating with a new vendor about the timeliness of the response to a significant outage or incident?
- A . MOU
- B . MTTR
- C . SLA
- D . NDA
Suggested Answer: C
Explanation:
Service level agreement (SLA). An SLA is an agreement between a company and a vendor that stipulates performance expectations, such as minimum uptime and maximum downtime levels.
Explanation:
Service level agreement (SLA). An SLA is an agreement between a company and a vendor that stipulates performance expectations, such as minimum uptime and maximum downtime levels.