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Assuming a private sharing model, what is the best option to enable dealer managers to have visibility to customer cases within their dealership and not across all dealerships?

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(@baumgarnerisreal)
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Universal Containers is a fast-growing company that sells containers globally. It has thousands of dealerships throughout the world where local dealers service Containers sold locally. They recently opened two dealerships in California: NorthCal and SoCal. Universal Containers implemented a new partner community to enable their dealers. Each dealership has a dealer Manager who has all service agents report into them.

Assuming a private sharing model, what is the best option to enable dealer managers to have visibility to customer cases within their dealership and not across all dealerships?

  • A . Create sharing groups that share all cases to all agents under the Dealer manager.
    B. Create a batch job that creates sharing rules as needed, based on the cases created.
    C. Build a trigger that create manual sharing of cases as needed whenever a new case is created.
    D. No changes are needed to the sharing and visibility model to implementthis requirement.

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Suggested Answer: D
 
Posted : 01/01/2023 9:20 am

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