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19/08/2022 10:32 am
Which two scenarios require you to configure conditional processing within the case type? (Choose Two.)
- A . A scholarship eligibility application requires students to enter standardized test scores, Students with qualifying test scores can schedule and interview. Students without qualifying test scores receives a rejection email.
- B . A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information the catering company sends a confirmation email.
- C . An application requires customer to select the type of request in a drop-down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D . A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
Suggested Answer: A, D