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Topic starter
23/05/2022 5:50 am
A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?
- A . Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
- B . Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
- C . Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
- D . Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
Suggested Answer: C