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Topic starter
16/08/2022 6:17 am
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?
- A . Analyze customer sentiment from multiple sources.
- B . Respond to and resolve customer issues by using social media.
- C . Use mixed reality applications to assist technicians performing work in the field.
- D . Use IoT devices and AI to predict when a customer’s equipment will need service.
Suggested Answer: D
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview