Notifications
Clear all
Topic starter
A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products .
What is the reason for the failure of this?
- A . Poor communication
B. Miscommunication
C. Distortion of the facts
D. Communication overload
Suggested Answer: A
Explanation:
This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.
Explanation:
This is an example of poor-communication. The information was not passed from the person who signed the contract to the staff on site who were to do the cleaning. See p.158 on communication issues.
Posted : 23/01/2023 7:21 am