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What are service credits?
- A . A type of payment where goods are delivered before payment is made
B. A mechanism for performance management where the buyer has the right to deduct money from payments owed for under performance
C. When a buyer makes a purchase on credit
D. A clause in a contract that allows for additional bonus payments for meeting KPIs
Suggested Answer: B
Explanation:
The correct answer is “A mechanism for performance management where the buyer has the right to deduct money from payments owed for under performance”. A definition is provided on p.113 and states “If a supplier fails to meet the standard set in the service credits, the buyer has the right to deduct set amounts of money from payments owed to the supplier”
Explanation:
The correct answer is “A mechanism for performance management where the buyer has the right to deduct money from payments owed for under performance”. A definition is provided on p.113 and states “If a supplier fails to meet the standard set in the service credits, the buyer has the right to deduct set amounts of money from payments owed to the supplier”
Posted : 29/12/2022 6:10 pm