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A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick .
How should the workload be assigned to other Field Technicians?
- A . Drag and drop the Service Appointments to other available Resources and run Optimization.
B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C. Change the Scheduling Policy to “High Intensity” and activate the Background Optimization process.
D. Update the Resource a not available, select the affected Service Appointments, and press “Schedule.”
Suggested Answer: A
Posted : 05/02/2023 12:19 am