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Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored inan external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A . Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
D. Bulk-import the top performing articles to Salesforce and select thepublic knowledge base channel.
Suggested Answer: B
Posted : 29/10/2022 6:21 pm