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Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts areowned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.
Which approach should a consultant recommend allowing the support agent to editthe Account, while still enforcing the Public Read Only OWD?
- A . The support agent should add themselves to the customer's Account team to grant Edit permissions.
B. The support agent should contact the customer success manager to update the Account.
C. The customer success manager should change the owner of the Account to the support agent.
D. The customer success manager should include the support agent on the default Account team with Edit permissions.
Suggested Answer: D
Posted : 19/11/2022 1:04 pm