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Topic starter
30/10/2022 10:30 am
Ursa Major Solar is using Experience Cloud for its customer community and wants to implement chatbots on its site that answer basic and also transfer customers to the right agents by topic and availability when more help is needed.
Which two features should the administrator configure to meet this request?
Choose 2 answers
- A . Omni-Channel
- B . Web-to-Case Form
- C . Skills-Based Routing
- D . Contact Bequest Flow
Suggested Answer: A,C