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Topic starter
27/07/2022 6:16 pm
In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is "Controlled by parent".
What solution should be implemented?
- A . Change OWD of contacts to public read only and grant create/edit access to cases on support agent profile.
- B . Create read/write sharing rules to share all contacts to all support agents and grant read only access to cases on agent profile.
- C . Grant create/edit access to contacts and cases on support agent profile.
- D . Change the OWD of contacts and cases to private and create read/write sharing for all support agents.
Suggested Answer: C