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For which customer data should Experience Cloud be the system of record?

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(@goyrocky)
Posts: 726
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Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.

For which customer data should Experience Cloud be the system of record?

  • A . Authentication credentials
    B. Address book
    C. Wishlist
    D. Payment information

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Suggested Answer: A
 
Posted : 14/01/2023 10:43 am

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