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Topic starter
27/08/2022 1:09 am
A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?
- A . increased sales
- B . a reduced workload for the customer service agents
- C . improved product reliability
Suggested Answer: B