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20/06/2022 5:27 am
Ursa Major Solar is a Canadian company that has the following set up in Salesforce:
• They have activated Web-to-Case on their corporate website.
• Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides.
• Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West.
Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World .
Which solution will satisfy this requirement?
- A . In Case Support Settings, change Default Case Owner to Queue - World.
- B . In an Active Case Flow, change the name of the Queue to World.
- C . Using a Workflow Rule, change the owner of new Cases outside CANADA to Queue - World.
- D . Using a Trigger, change the owner of Cases outside CANADA to Queue - World.
Suggested Answer: A