Notifications
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Topic starter
05/07/2022 4:12 am
The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.
How should this be configured?
- A . Case Queues
- B . Business Hours
- C . Assignment Rules
- D . Escalation Rules
Suggested Answer: C