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Topic starter
05/07/2022 5:26 am
The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the ‘High Priority’ queue.
How should the administrator meet this requirement?
- A . Configure Case escalation rules.
- B . Enable Case assignment rules.
- C . Define Case auto-response rules.
- D . Create a Case workflow rules
Suggested Answer: D