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Topic starter
03/07/2022 6:29 pm
High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a Queue called "High Priority Queue." An administrator needs to configure the case management process to implement this requirement.
Hon should the administrator achieve this goat?
- A . Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours)
- B . Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).
- C . Create an assignment rule to assign all cases where status = high to the high priority queue.
- D . Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created.
Suggested Answer: D