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Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A . Einstein Case Routing
B. Auto-response rule
C. Case assignment rule
D. Case escalation rule
Suggested Answer: D
Posted : 28/12/2022 4:11 pm