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Topic starter
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response
from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
- A . Assignment Rule
B. Case Escalation Rule
C. Omni-Channel Supervisor
D. Formula Field
Suggested Answer: B
Posted : 04/11/2022 8:45 pm