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Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
- A . Create a custom object to capture popular case resolutions.
B. Use an interview flow to capture Case details.
C. Direct users to Global Search to look for similar cases.
D. Configure Knowledge with articles and data categories.
Suggested Answer: C
Posted : 07/02/2023 3:37 pm