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 Tag:  ITIL Foundation Certifica

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# Post Title Date User
What is the difference between the 'incident management' and 'service desk' practices?   4 months ago Esteban
ITIL Foundation Certifica
Which component is focused on the activities need ed by an organization to help it co-create value?   4 months ago Coy
ITIL Foundation Certifica
What is included in the purpose of the 'relationship management’ practice?   4 months ago Carmelo
ITIL Foundation Certifica
Which practice identifies changes of state related to infrastructure, services, and business processes?   4 months ago Mario
ITIL Foundation Certifica
What may form part of a service request procedure?   4 months ago Antwan
ITIL Foundation Certifica
Which value chain activity ensures that ongoing service activity meets user expectations?   4 months ago Jacques
ITIL Foundation Certifica
When an organization is assessing its current state, it should use [?   4 months ago Ernest
ITIL Foundation Certifica
What is included in the purpose of the IT asset management' practice?   5 months ago Coy
ITIL Foundation Certifica
How does the 'incident management' practice set user expectations?   5 months ago Antwan
ITIL Foundation Certifica
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?   5 months ago Manual
ITIL Foundation Certifica
What is the CORRECT order for the three phases of problem management?   5 months ago Coy
ITIL Foundation Certifica
Why and how is a user MOST LIKELY to contact the service desk?   5 months ago Galen
ITIL Foundation Certifica
What is a user?   5 months ago Chas
ITIL Foundation Certifica
What is included in the purpose of the 'continual improvement' practice?   5 months ago Lewis
ITIL Foundation Certifica
Which is a financially valuable component that can contribute to the delivery of a service?   5 months ago Gonzalo
ITIL Foundation Certifica
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