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Topic starter
When a user calls in to report an issue, a technician submits a ticket on the user's behalf.
Which of the following practices should the technician use to make sure the ticket is associated with the correct user?
- A . Have the user provide a callback phone number to be added to the ticket
B. Assign the ticket to the department's power user
C. Register the ticket with a unique user identifier
D. Provide the user with a unique ticket number that can be referenced on subsequent calls.
Suggested Answer: D
Posted : 14/01/2023 10:15 am