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Topic starter
16/07/2022 3:40 am
A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem.
Which of the following should the technician do NEXT?
- A . Provide documentation of the repair to the customer
- B . Allow the customer to voice concerns and post the story to social media later
- C . Inform the customer the job is done and return to the office
- D . Defend each step and why it was necessary
Suggested Answer: A